Introduction
We are a UK-based print and design company. We are committed to protecting your privacy and handling personal data lawfully, fairly, and transparently.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, create an account, place an order, upload files, or otherwise interact with us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
Information You Provide to Us
We may collect personal information when you:
- Create a customer account
- Contact us via email, phone, or a website contact form
- Request a quote or place an order
- Upload artwork or design files
- Make a payment
This information may include:
- Name and company name
- Email address and telephone number
- Account login details
- Billing and delivery addresses
- Order history and preferences
- Artwork, design files, and instructions
- Communications with us
Customer Accounts
When you create a customer account, we process personal data to:
- Set up and manage your account
- Authenticate logins
- Maintain order history
- Allow repeat orders and easier future transactions
- Communicate about your account or orders
You are responsible for keeping your login details confidential. Accounts are provided to support the performance of a contract between you and us.
Payments (Stripe)
We accept online payments through Stripe, a third-party payment service provider.
We do not store or process full payment card details on our website or servers. Payment information is handled securely by Stripe in accordance with their privacy and security standards.
We may receive limited information from Stripe, such as:
- Confirmation of payment
- Transaction reference numbers
- Billing name and address
This information is used for order processing, customer support, and accounting purposes only.
Stripe may process personal data outside the UK. Where this occurs, appropriate safeguards are in place in accordance with UK GDPR.
File Uploads (Dropbox)
When you upload files (such as artwork or design files), these are processed and stored using Dropbox, a third-party file storage and transfer platform.
Uploaded files may contain personal data (for example names, images, or contact details included in artwork). We process such files:
- Only on your instructions
- Solely for the purpose of providing print and design services
Dropbox acts as a data processor and applies appropriate security and data protection measures. Files are retained only for as long as necessary to complete the work, unless otherwise agreed.
Information Collected Automatically
This website does not use analytics, tracking, or advertising tools.
We only use strictly necessary cookies required for:
- Account login functionality
- Security
- Website operation
These cookies do not collect personal data for marketing or tracking purposes.
Please see our Cookie Policy for more information.
How We Use Your Information
We use personal data to:
- Create and manage customer accounts
- Respond to enquiries and provide quotes
- Process orders and payments
- Provide print and design services
- Communicate about artwork, proofs, and revisions
- Arrange delivery of printed products
- Maintain business, accounting, and legal records
- Ensure website security and functionality
We do not use personal data for unsolicited marketing.
Legal Basis for Processing
We process personal data under the following lawful bases:
- Contract – to provide customer accounts, process orders, and deliver services
- Consent – where you voluntarily provide information or files
- Legitimate interests – for business operations and customer support
- Legal obligation – for tax, accounting, and regulatory compliance
Sharing Your Information
We do not sell personal data.
We may share personal information only where necessary, including with:
- Stripe (payment processing)
- Dropbox (file storage and transfer)
- Print production partners or suppliers
- Courier and delivery companies
- IT, hosting, and email service providers
All third parties are required to process personal data securely and in accordance with data protection law.
Data Storage and Retention
We retain personal data only for as long as necessary:
- To provide services and manage accounts
- To comply with legal, accounting, or tax requirements
Customer account data is retained while the account remains active.
Artwork and uploaded files are deleted when no longer required, unless retained for repeat work by agreement.
International Transfers
Some third-party providers (including Stripe and Dropbox) may process personal data outside the UK.
Where this occurs, appropriate safeguards are in place, such as:
- UK adequacy regulations
- Standard contractual clauses
- Equivalent lawful data protection mechanisms
Your Data Protection Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your data
- Request restriction of processing
- Object to processing
- Request data portability (where applicable)
- Withdraw consent at any time (where consent is relied upon)
To exercise your rights, please contact us using the contact details provided on this website.
Complaints
If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO):
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.